475 East Third Avenue
Salt Lake City, Utah 84103
(801) 244-4547
oldhome@xmission.com
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Old
Home Inspection is dedicated to providing superior customer service, professionalism,
and technical expertise to assure the greatest business success.
Most Recent Customer Satisfaction Survey Results
Rating Method:
N = total of all surveys
% in each category is the % of N in each numerical category
| Assessment Category | 1 |
2 |
3 |
4 |
5 |
| Timeliness | 8% |
92% |
|||
| Professionalism | 8% |
92% |
|||
| Technical Knowledge | 8% |
92% |
|||
| Report Delivery/Format | 8% |
92% |
|||
| 92% | 92% | 92% | 92% | 92% |
| Assessment Category | Yes |
No |
| Would you refer Old Home Inspection Services to a friend or colleague? | 92% |
8% |
| Can Old Home use you as a reference? | 67% |
33% |
| What was the most valuable portion of the inspection process? | ||
| (1)
"Knowledge of very old home" (2) "Friendly manner and thorough job" (3) "Summary of major problems in the front of the report" (4) "Worked with builder to remedy inspection findings with builder before closing" (5) "Speed and thoroughness" (6) "The inspection and presentation was very professional" |
||
| What area of the inspection process could be improved? | ||
| (1)
"More detail either written or verbal to the client" (2) "Nothing to improve, everything was excellent" |
||
The aggregate scores are updated annually.
Customer Satisfaction Survey
Old Home Inspection is continuously looking for ways to improve the service provided to our customers. In pursuit of this goal, we are requesting that you complete this brief assessment of our performance on your inspection. Please rate each category on a scale of 1-5 with 5 expressing complete satisfaction with our performance. This form is completely anonymous. The only information that we receive is what you type in the form.
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